HayPost USA Inc. ("HayPost USA," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our website, customer portal, mobile services, or shipping services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect information including, but not limited to:

Personal Information
Full name
Mailing address
Billing address
Email address
Telephone number
Date of birth (when required)
Government-issued identification when required by law
Recipient information
Shipment information
Payment Information

When making payments, you may provide:

Credit or debit card information
ACH payment information
Billing information

Payment information is processed through secure third-party payment processors. HayPost USA does not store complete credit card numbers on its servers.

Shipment Information

We collect information necessary to process shipments, including:

Sender information
Recipient information
Package dimensions
Weight
Customs declarations
Declared value
Tracking history
Delivery information
2. HOW WE USE YOUR INFORMATION

Your information may be used to:

Process shipments
Generate shipping labels
Complete customs documentation
Deliver packages
Process payments
Verify customer identity
Prevent fraud
Respond to customer service requests
Send shipment notifications
Improve our services
Comply with legal obligations

We use only the information reasonably necessary to provide our services.

3. SMS COMMUNICATIONS

By providing your mobile phone number, you consent to receive SMS messages related to:

Shipment updates
Delivery notifications
Payment reminders
Customer support
Security notifications

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP.

For assistance, reply HELP or contact us directly.

Your mobile number will never be sold to third parties for marketing purposes.

4. EMAIL COMMUNICATIONS

We may send emails regarding:

Shipment confirmations
Payment receipts
Tracking updates
Service announcements
Account notifications

You may unsubscribe from promotional emails at any time. Transactional emails related to active shipments may continue to be sent.

5. COOKIES

Our website may use cookies and similar technologies to:

Remember your preferences
Maintain secure login sessions
Improve website performance
Analyze website traffic
Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

6. THIRD-PARTY SERVICES

We may share information with trusted service providers only as necessary to provide our services, including:

Payment processors
Shipping carriers
Customs authorities
Government agencies
Technology providers
Cloud hosting providers
Email and SMS service providers

These providers may access only the information necessary to perform their services and are expected to protect your information appropriately.

7. CUSTOMS AND GOVERNMENT DISCLOSURES

International shipments require information to be provided to customs authorities.

We may disclose shipment information to:

U.S. Customs and Border Protection
Foreign customs authorities
Postal operators
Government agencies
Law enforcement agencies when required by law

These disclosures are necessary to process international shipments.

8. INFORMATION SECURITY

HayPost USA uses commercially reasonable administrative, technical, and physical safeguards designed to protect customer information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

9. DATA RETENTION

We retain customer information only as long as necessary to:

Provide our services
Meet legal requirements
Resolve disputes
Enforce our agreements
Comply with customs and tax recordkeeping obligations

After applicable retention periods expire, information may be securely deleted or anonymized.

10. YOUR PRIVACY RIGHTS

Subject to applicable law, you may request to:

Access your personal information
Correct inaccurate information
Update your contact information
Request deletion of information where legally permitted
Request information about how your data is used

Certain information may be retained when required by law or necessary to complete shipping, customs, accounting, or regulatory obligations.

11. CHILDREN'S PRIVACY

Our services are not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If we become aware that such information has been collected, we will take reasonable steps to remove it unless retention is required by law.

12. CALIFORNIA PRIVACY NOTICE

California residents may have additional privacy rights under applicable California law.

California residents may request information regarding:

Categories of personal information collected
Categories of information disclosed
Business purposes for collection
Requests for correction or deletion where applicable

HayPost USA does not sell customers' personal information.

13. INTERNATIONAL TRANSFERS

Because HayPost USA provides international shipping services, personal information may be transferred to customs authorities, postal operators, transportation providers, and business partners located outside the United States when necessary to complete your shipment.

14. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

HayPost USA is not responsible for the privacy practices or content of websites operated by third parties.

Users should review the privacy policies of those websites separately.

15. CHANGES TO THIS POLICY

HayPost USA may update this Privacy Policy from time to time.

Any changes will become effective upon posting on our website.

Continued use of our website or services constitutes acceptance of the revised Privacy Policy.